Life after Lockdown
- Preparing for the next phase
What has been clear in recent days is that one of the biggest challenges independents are facing, is that of cutting through the sheer volume of information out there, to architect a balanced and considered approach for life after lockdown. We have had several colleagues working on this for our independent practices and whilst the resources aren't intended to be exhaustive or a set of rules in any way, the feedback we have had from our own independent practices has been extremely positive in helping them conclude their own local plans for the next phase.
PRactice support pack
A full pack attached containing;
Practice trading plan
Preparing to trade
Practice posters and marketing materials
Operational documents, checklists and scripts
Sourcing & info guide for cleaning and social distancing materials
PPE guide for practices
People Pack with future considerations you may need to prepare for
Supporting info for RoI
Other supporting resources
LIFE AFTER LOCKDOWN
Please note these are draft at this stage and will help you focus your thoughts as you pull together your own versions. What we normally do is use these videos as a starting point and then let each practice adapt these and fine-tune to suit their own taste and objectives. Our team is busy pulling together all the video assets for our independent practices. However, our marketing team has offered to help a limited number of practices to personalise these video assets with your practice logo and specific details relating to your practice. We are not promising they will be able to do this for everyone, but they will be happy to help some of you on a first come first served basis where time allows.
To help communicate some of the new arrangements in practice that patients can expect on their next visit
Team training video
To help staff returning to work after furlough, so they can familiarise themselves with the new working environment
Website and Social
To use on your website and social media. This is to help reassure patients of any safety measures you have in place
Customer Journey Videos
Additionally, our practices in Ireland reopened last week, and they seem to be a couple of weeks ahead of us in terms of where they are in the cycle for reopening. In Ireland, 'routine' testing is already taking place. We have added a couple of videos below of the revised customer journey that they have implemented when starting up again. This is changing on a daily basis as they adapt further based on feedback, and should be helpful as a starting point.