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Life after Lockdown

- Preparing for the next phase

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What has been clear in recent days is that one of the biggest challenges independents are facing, is that of cutting through the sheer volume of information out there, to architect a balanced and considered approach for life after lockdown. We have had several colleagues working on this for our independent practices and whilst the resources aren't intended to be exhaustive or a set of rules in any way, the feedback we have had from our own independent practices has been extremely positive in helping them conclude their own local plans for the next phase.

PRactice support pack 

A full pack attached containing;


  • Practice trading plan

  • Preparing to trade

  • Layout options

  • Practice posters and marketing materials

  • Operational documents, checklists and scripts

  • Sourcing & info guide for cleaning and social distancing materials

  • PPE guide for practices

  • People Pack with future considerations you may need to prepare for

  • Supporting info for RoI

  • Other supporting resources

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Practice Pack



Please note these are draft at this stage and will help you focus your thoughts as you pull together your own versions. What we normally do is use these videos as a starting point and then let each practice adapt these and fine-tune to suit their own taste and objectives. Our team is busy pulling together all the video assets for our independent practices. However, our marketing team has offered to help a limited number of practices to personalise these video assets with your practice logo and specific details relating to your practice. We are not promising they will be able to do this for everyone, but they will be happy to help some of you on a first come first served basis where time allows.

B2C Video 

new arrangements

To help communicate some of the new arrangements in practice that patients can expect on their next visit

Anchor 1

Team training video

New Environment

To help staff returning to work after furlough, so they can familiarise themselves with the new working environment

B2C video

Website and Social

To use on your website and social media. This is to help reassure patients of any safety measures you have in place

Anchor 3
Anchor 4

Customer Journey Videos

Examples Of

Additionally, our practices in Ireland reopened last week, and they seem to be a couple of weeks ahead of us in terms of where they are in the cycle for reopening. In Ireland, 'routine' testing is already taking place. We have added a couple of videos below of the revised customer journey that they have implemented when starting up again. This is changing on a daily basis as they adapt further based on feedback, and should be helpful as a starting point.

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